top of page
  • Black Instagram Icon

Shipping & Returns

Return Policy

Something is wrong with the order I received. What do I do?

Did you receive an incorrect item? Is there any damage to the ordered item in your shipment? Is there any product missing from your order?

 

To begin, we sincerely apologise for what has happened. Regardless of the problem, we are happy to help and eager to resolve the issue quickly. To do so most expeditiously, please contact us at +(60)1155552886 or e-mail us at petzincare@gmail.com. Please reference your order number and provide us with a brief description of the issue you are facing, and we will determine the best course of action to address the case quickly.

 

How do I return an item?

We will do our utmost best to make sure you are satisfied with your shopping experience at petzincare.store .  We look forward to you returning and share all your pet-loving friends and family members about us!

 

If for some reason we have let you down, or things did not go as planned, we are more than happy to help you get the issues solved as soon as possible and set you up with a return for your item(s) or order.

 

In order to initiate a return, please contact us at http://www.petzincare.store /mail at petzincare@gmail.com or give us a call at +(60)1155552886 for instructions and a return shipping label.

​

Important note:  

* We are only able to accept returns for an order within 30 days of the shipment date.  We cannot guarantee we will be able to accept any returns or exchanges beyond that time frame.

 

** All refund request will require 30-day processing period and the amount will be reflected in your the original source of funds via the bank account or credit card statements.

Join Our Furry Community

Thanks for submitting!

©2021. Petz In Care.

Customer Service

Petz In Care Sdn Bhd 201701031942 (1246112-W)

Suite 33-01, 33rd Floor,
Menara Keck Seng,
203 Jalan Bukit Bintang,
55100 Kuala Lumpur,

Malaysia.

Tel: +603 2116 5605

Follow Us

Languages

bottom of page